Returns/Replacement:
Considering the nature of products that are on offer on the website, we do not offer return of the products once the order is accepted via e mail to your valid e mail Id. We will offer you a replacement of the products purchased on kiridam.com provided that the following terms and conditions are complied with:
- You can ask for replacement of product/s within 15 days of product delivery to you in case of any defect found in the product and the same product/s will be shipped to you as a replacement for the defective product/s.
- Replacement is offered for the product/s sold online through kiridam.com website ONLY.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement if:
- Any product that exhibits physical damage to the box or to the product;
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
- Any product without a valid, readable, un-tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
- Any product from which the EAN (International article Number) has been removed from its original packaging.
- Any product which is made exclusively for the customer.
Replacement Disclaimer: Any decision on replacement on the product/s sold by kiridam.com is at the sole discretion of Seetharam & Company and decision of Seetharam & Company shall be final and binding. Seetharam & Company reserves the right to withdraw from replacement guarantee at any time without giving any intimation of whatsoever nature.
Disclaimer: Due to continuous improvements in product quality, the actual item/product may occasionally differ from that illustrated or specified. We are not responsible for any omissions, typographical errors of descriptions and/or prices.
Cancellation of order: All products, services, and information displayed on this Website constitute an “invitation to offer”. We reserve the right to cancel any order without any explanation for doing so, under situation where kiridam.com is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with our policy or for any other reason. However, we will ensure that any communication of cancellation of an order, if so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in a reasonable time.
Refund of Order: For delivered orders, in case of product related order, we will offer a refund of product value within 7 business days, in case of manufacturing defect or damage due to transit or wrong product received on providing supporting documents. Seetharam & Company decision is final and binding in this matter. Charges incurred in the order (shipping fee/ packaging charge/cash on delivery charge/bank charge) do not qualify for refunds.
Cancellations by the Customer: In case we receive a cancellation request, and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders. In case of customized products, no cancellations are allowed once the ordered item has been taken up for production. The customer agrees not to dispute the decision made by us and accept our decision as binding regarding the cancellation.